Product, parts & technical help
- Product warranty review
- Technical troubleshooting
- Replacement parts
- Product manuals and documentation
- Order, shipping, and payment records
After-sales support
One request, routed to the right team.
Smart toilet support works best when product issues and installation workmanship are clearly separated. We help document the issue and direct it without sending the customer in circles.
Request supportSite & workmanship support
- Installation workmanship
- Water connections and sealing
- Fit verification and final testing
- Locally quoted modifications
- Local code, permit, license, and insurance compliance
Common questions
Know what to expect before the appointment.
Need model-specific help? Include your model name, ZIP code, and bathroom photos in your request.
Does a smart toilet need a nearby electrical outlet?+
Yes. Electric smart toilets require a properly located 120V / 60Hz GFCI-protected outlet. The exact placement must follow the product manual and local electrical requirements.
What should I measure before booking?+
Measure the rough-in from the finished wall to the center of the floor drain bolts, confirm side and front clearance, and photograph the water shutoff, outlet, floor, and delivery path.
Can you remove my old toilet?+
Yes, removal can be included when available in your service area. Flange repair, damaged flooring, blocked drains, and plumbing relocation are separate work and must be approved before proceeding.
How long does a standard installation take?+
A straightforward replacement is commonly completed in one visit. Actual time depends on site condition, product fit, flange condition, water connection, and outlet readiness.
Who handles product warranty issues?+
HYGINA handles product warranty, technical troubleshooting, replacement parts, and product documentation. The local installer is responsible for installation workmanship and separately approved site modifications.
Do you install brands other than HYGINA?+
Yes. Smart Toilet Install supports compatible smart toilets, bidet seats, and bathroom fixtures from multiple brands. Product requirements, warranty boundaries, and local service availability are confirmed during the fit review.
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